Contact Center Solutions
Next TI’s Contact Center System for Financial Institutions in Indonesia offers a robust, customer-focused communication platform aimed at enhancing customer trust and improving agent performance. Our solution features CRM integration, call analytics, agent management, and advanced support tools, allowing you to respond quickly, accurately, and professionally.
Agent Management & CRM Solutions
Enhance customer management with our CRM system and boost productivity with our agent management solution. Experience targeted engagement, increased loyalty, and seamless operations for your business.
Call Center Beneftis
Enhanced Productivity
Automate repetitive tasks, provide workflow tools to agents, and reduce manual overhead.
Compliance & Security
Secure data handling, monitoring, and regulatory compliance relevant to financial institutions in Indonesia.
Increased efficiency
Automate repetitive tasks, provide workflow tools to agents, and reduce manual overhead.
Excellent Customer Experience
Faster response times, consistent communication with customers, and omnichannel support options.
Types of Call Center Software
Enhance customer management with our CRM system and boost productivity with our agent management solution. Experience targeted engagement, increased loyalty, and seamless operations for your business.
Inbound / Outbound call center software
Blended call center software
Video call (e-KYC)
Analytics Dashboard
An informative dashboard for agent activity summary helps you to analyze how much your agent processes user information through calling to make the best decision for your business going well.
Registration Lists of Applicants
The ultimate flexibility in your banking activities anytime, anywhere, right at your fingertips. Transform your gadget into a powerful banking system, empowering you to take control of your financial transactions with ease.
Have a question or need IT support?
PT Next Transformtech Indonesia
Member of Hana Financial Group (HFG)
Head Quarter
Mangkuluhur City Office Tower One – 16ᵗʰ floor
Jl. Jend. Gatot Subroto Kav 1-3 Jakarta 12930
solution@next-ti.co.id
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